Refund Policy
Refund Policy
Satisfaction
Guaranteed
We love our products at
WDS Milwaukee,
and it is our mission to make sure that
you do too. Thus, if you are not completely pleased with your
purchase, for any reason, you may return or replace the products with
our easy-to-understand and stress-free Return and Refund Policy
(“Policy”). All returns, replacements, and refunds are
subject to the conditions below. Please read the Policy carefully as
it will help you understand our procedures.
DEFINITIONS
For this Policy, the
following definitions apply:
-
“Company”
(also referred to as either “WDS Milwaukee”, “the Company”,
“we”, “us”, or “our”) refers to
WDS Milwaukee. -
“Websites”
refers to wdsmilwaukeetool.com and the individual pages on the
Websites. -
“Goods”
(also referred to as “products”, or “items”)
refers to the items offered for sale on the Website. -
“Customer”
(also referred to as “client”, “you”, or
“your”) refers to the individual, company, or any other
legal entity on behalf of which such individual is accessing or
using the Website as applicable. -
“Shipping
Carrier” refers to any mail carrier used, this includes, but
is not limited to, UPS, USPS.
CANCELLATIONS AND
EXCHANGES
You
may cancel your order until it is packaged by the shipping team. Once
your order is packaged and ready for shipping, you must then follow
the return procedures.
CONDITIONS FOR
RETURNS
At WDS Milwaukee, we strive to make your life as simple as possible. As a result,
we have worked hard to make our Policy
as easy and stress-free as possible!
All
returns must be pre-authorized for you to exercise your right of
return. A Return
Merchandise Authorization (“RMA”) number
will be provided to you; this number must be noted on the original
packing list and included with the returned goods. Failure to obtain
an RMA may result in a denial of credit. To begin a return request,
please proceed to our RMA request form. Our form allows you to
specify the reason for return or cancellation, your desired solution,
and any additional information that you think is relevant.
We will e-mail you a Return Authorization and detailed shipping
instructions once we receive your request. We also highly recommend
that you send your package back by UPS, USPS with a tracking number.
You must initiate the
return or replacement process within thirty (30) calendar days of the
delivery date. This thirty (30) day period will be calculated using
the order tracking information and will include all weekdays,
weekends, and statutory holidays. Please note that the customer is
responsible for the shipping charges of the return and a receipt, or
proof of purchase, will also be necessary. If you are unhappy with
all of your items or just one from your total order, that is okay as
well. Simply indicate which item you want to return, and we will do
everything that we can to assist you!
A full credit refund,
equal to 100% of the purchase price of the goods, will be issued to
the original method of payment once the return team has received and
inspected the goods, has determined that the goods are clean and
unused, with their original packaging, labels, and tags, and in a
re-saleable condition. If the aforementioned conditions are met, a
credit will be issued within five (5) business days of receiving and
inspecting the returned merchandise. Please keep in mind that it may
take your banking institution, or credit card company, some time to
process and post the refunds as well. You can check the status update
on your items via the tracking number and we will notify you once the
return has been approved or denied.
Shipping costs are
non-refundable unless it has been determined that the reason for the
return was caused by WDS Milwaukee.
In this case, you will be expected to provide proof. Finally, if the
item is returned after thirty (30) calendar days of the delivery
date, you will not be eligible for a return, refund, or replacement.
If you still have questions about your order, our customer service
team would be pleased to assist you!
Customer service: [email protected]